Eli and You is a stockist of a pure and simple range of 100% natural products.
Subject to availability and receipt of payment,Â orders will be processed withinÂ 2 days and delivery confirmed by way of a booking number emailed to the client. Goods will be despatched via theÂ Postal Service’s registered counter to counter system at their current tariffs, or international courier upon arrangement with Eli and You. You must ensure that you have provided us with the correct delivery address and that there will be an authorised person at the address to sign for delivery.
The provision of goods by Eli and YouÂ is subject to availability. In cases of unavailability, Eli and YouÂ will refund the client in full withinÂ 5 days. Where a product is found to be damaged or defective you must notify us within 7 working days after delivery by email quoting your invoice number. At ourÂ discretion we may replace the faulty item or refund the price. We are unable to replace items or issue refunds until returned products have been received and inspected. No replacement or refund will be issued where:
- Products are returned after the 7 day time limit
- Products are damaged due to misuse or negligence
- Products have been noticably used or worn, (for hygiene reasons)
If you are returning items faulty on delivery we will reimburse return shipping costs up to a maximum of $10. If you are returning goods for any other reason, return shipping costs are not refundable.
You may cancel an order by email or telephone within 24 hours of placing an order. After 24 hours we reserve the right to charge a re-stocking fee of 10% of the price. Orders cannot be cancelled once dispatch has occurred.
Eli and YouÂ shall take all necessary measures to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment may be made via Visa or Master Card and bank transfer.
Eli and YouÂ takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.